“@hotel helped me book a five star hotel at a great price. Their customer service is excellent, always responsive and willing to help. I totally recommend!!”
- Christina, booked with @hotel for trip to Greece
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Break free from automated replies and endless hold music with @hotel's top-notch service. Our Traveler Care team, available 24/7, is dedicated to making your trip as seamless as possible with personalized, real-time support via text, call, or email.
Real people, real care
Book with confidence guarantee
Get exactly what you pay for
The room you select is the room you'll enjoy, guaranteed – no downgrades, no relocations. We’re also committed to ensuring every listed amenity, like gyms and pools, is available for your use. If there's any shortfall, expect swift resolution and compensation. This is our commitment to integrity, ensuring you get exactly what you paid for, every time.
Every text, call, or email you send our way at @hotel is received by someone who's more than ready to make your day. Meet the friendly faces behind our keyboards and phones, each one excited to add some extra sparkle to your travel plans. ✨
Zero hidden fees guarantee
Full transparency, no surprises
With @hotel, expect complete transparency in billing – no hidden fees, ever. Our checkout process clearly outlines all costs, ensuring you're never caught off guard. On the off chance that unexpected fees do arise, we take full responsibility and offer compensation. It's our way of maintaining honesty and trust in every transaction.
“Hey, I'm Shady! It's been an incredible three years here at @hotel, and as your go-to guy in charge of Traveler Care, I can honestly say it's a blast. Leading this awesome team, we're all about making your travels just as amazing as you imagined. We’re here, day and night, to ensure every trip you take with us is nothing short of fantastic.”
They're the wizards making the magic happen, ensuring that every traveler feels like a VIP from the moment they connect with us. 🪄
Traveler Care guarantee
Unmatched care for every traveler, every time.
In a world of automated responses and endless waits, @hotel stands out with the travel industry's best customer service. Our Traveler Care team is not just present; we're proactive, personal, and passionate. Day or night, rain or shine, our team is your dedicated support, offering real-time, thoughtful solutions. This is more than service; it's our pledge of unparalleled care in every interaction.
Read more about our Traveler Care
With @hotel, you’ll experience how it feels to travel well-cared-for every trip, every step, every IG-worthy moment of the way.
“@hotel helped me book a five star hotel at a great price. Their customer service is excellent, always responsive and willing to help. I totally recommend!!”
- Christina,
Booked with @hotel for trip
to Greece
“OMG! Nightmare travel day. 3 hour flight delay. Arrived at our hotel only to be shocked by two single beds for my wife and I to sleep in! But @hotel to the rescue! The @hotel team swooped in to transfer us to an upgraded room and experience saving our anniversary and probably my marriage! Thanks @hotel!!!”
- Bryan,
Booked with @hotel for trip
to Copenhagen
“The @hotel Traveler Care team helped me get a car to get to the airport, gave me suggestions on day trips in Lisbon and in Porto, and their response time was about 5 minutes…it was like I had my own personal assistant! Thank you @hotel for such a great experience!”
- Deirdre,
Booked with @hotel for trip
to Portugal
Don’t just take it from us, hear from recent @hotel travelers ✈️
Hospitality shouldn’t be a radical concept when traveling, but the way we do it is. We live for turning unexpected travel “oh-nos” into “oh wow” solutions.
Our Traveler Care team is @ your service—anytime, anywhere.
Travel with confidence knowing you'll receive our signature travel-well-cared-for experience every time you book.
Caring Guaranteed.
Meet the @hotel Traveler Care dream team
👇 Here's a glimpse of some of the amazing people who bring @hotel Traveler Care to life. They're more than problem-solvers; they're your personal travel guides, dedicated to turning your trips with us into unforgettable adventures. This team is passionate about travel and even more passionate about your experience. ❤️
👋 Meet Betty and Tariq
Leaders on @hotel's Traveler Care team
👋 Say hi to Shady El-Mashak
Head of the @hotel Traveler Care team
Because when you travel with us, you travel well-cared-for.
Our Traveler Care Guarantee
☝️ Here's a glimpse of some of the amazing people who bring @hotel Traveler Care to life. They're more than problem-solvers; they're your personal travel guides, dedicated to turning your trips with us into unforgettable adventures. This team is passionate about travel and even more passionate about your experience. ❤️
Personalized support
We don’t do customer service. We deliver relentlessly thoughtful Traveler Care. From the moment you book until you arrive back home, we are real people at the ready to find solutions that work for you.
We're available 24/7 on Messenger, WhatsApp, Live Chat, Email, Instagram, or call us. And, our Traveler Care team will call or text you back faster than most of your friends. Now that’s radical hospitality.
Round-the-clock convenience
Speedy solutions
If you need anything, we’ll find solutions for you faster than it takes most people to scream, “REPRESENTATIVE” at the bot that has them on hold. Because we’ve got your back—all the time, every time.
💌 Contact the @hotel
Traveler Care team 24/7:
Email: reservations@athotel.com
Phone (text/call): +1 (800) 823-8442
💌 Contact: reservations@athotel.com